About this policy
This Shipping Policy applies to all orders placed on the STANDEMTRAVELS store. STANDEMTRAVELS is operated by CAPITAL PROCESSING SOLUTIONS LTD, a company of type LTD, with legal address Office 10394, 321-323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX, company number 17438859. Support email: help@standemtravels.com.
How your order is prepared and shipped
Once your order is placed and your payment is confirmed, we check the order details, prepare the physical products and pack them for shipment. Each order is then shipped directly to the delivery address you provided at checkout.
You will receive an email confirmation after you place your order and, when your parcel is on its way, a shipping notification with tracking information where available.
Delivery time
Delivery takes 7 to 14 days from the date of your order. This is the full period that applies to every order, and we do not offer faster delivery.
Please make sure your delivery address and contact details are complete and correct. Errors in the address may delay your delivery.
Late parcels
If your parcel has not arrived after 14 days from the date of your order, please contact us at help@standemtravels.com with your order number. We will look into the status of the shipment and keep you informed until the matter is resolved.
Lost parcels
If tracking shows that your parcel is lost, or if it cannot be located after our review, we will offer you either a replacement shipment or a refund of the order, according to your preference and product availability.
Damaged parcels
If your parcel or the products inside arrive damaged, please contact us at help@standemtravels.com within 7 days of receiving it. Include your order number and clear photos of the packaging and the damaged items. After verification, we will send a replacement or issue a refund.
Contact
For any question about the shipment of your order, write to help@standemtravels.com.