About this policy
This policy explains how returns and refunds work for physical products purchased from STANDEMTRAVELS. STANDEMTRAVELS is operated by CAPITAL PROCESSING SOLUTIONS LTD, a company of type LTD, with legal address Office 10394, 321-323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX, company number 17438859. Support email: help@standemtravels.com.
Right to return
You may request to return a product within 14 days of receiving it, provided the item is unused, in the same condition in which you received it, and in its original packaging with all accessories and labels.
To start a return, email help@standemtravels.com with your order number and the reason for the return. We will reply with the instructions to follow. Please do not send any item back before receiving our instructions.
Items that are damaged, incorrect or not received
If you receive a damaged or incorrect item, contact us within 7 days of delivery with your order number and photos. We will offer a replacement or a refund after verification.
If your parcel is late or lost, please refer to our Shipping Policy.
Inspection and refund
Once we receive your returned item, we inspect it and notify you of the outcome by email. If the return is approved, the refund is issued to the original payment method. Depending on your bank or payment provider, it may take several business days to appear on your account.
Items returned in a condition that is worse than when delivered, or that show signs of use, may be refused or may receive a partial refund.
Return shipping
Unless the return is due to a damaged or incorrect item, the cost of sending the item back is the responsibility of the buyer. We recommend using a tracked service, as we cannot be responsible for parcels that do not reach us.
Contact
For any question about a return or a refund, write to help@standemtravels.com.